Privacy policy

Last updated: August 15, 2025

Hadeco (Pty) Ltd – Privacy & Cookie Policy

Effective Date: 15 August 2025

1. Introduction

Hadeco (Pty) Ltd (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used lawfully, fairly, and transparently. This Privacy & Cookie Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa and, where applicable, the European Union General Data Protection Regulation (GDPR) and the UK Data Protection Act (UK GDPR).

This Policy applies to all visitors, customers, suppliers, and service users, whether in South Africa or abroad.

2. About Us

Company Name: Hadeco (Pty) Ltd
Registered Address: 6 Falls Road, Little Falls
Website: www.had.eco
Email: export@had.eco
Phone: +27 10 140 1300

 

3. What Personal Information We Collect

We may collect the following types of personal information:

  • Identity and Contact Data: Name, organisation, postal address, email address, phone number.
  • Transactional Data: Order history, payment information (processed securely via third-party providers).
  • Account Data: Username, password, account preferences.
  • Website Usage Data: IP address, browser type, device information, and cookie usage (see Section 10).
  • Marketing & Communications Data: Preferences for receiving marketing from us.

We collect information:

  • Directly from you (e.g., when you place an order, or contact us).
  • Automatically via cookies and similar technologies when you use our website.

We will tell you which information is required and which is optional.

4. Lawful Basis for Processing (GDPR/UK GDPR)

If you are in the EU/UK, we process your personal data on one or more of the following lawful bases:

  • Consent – when you agree to us using your personal data for a specific purpose.
  • Contract – when processing is necessary to fulfil our agreement with you.
  • Legal obligation – when required by law.
  • Legitimate interests – when processing is necessary for our legitimate business purposes, balanced against your rights.

5. How We Use Your Information

We will only use your personal information for the purposes for which it was collected, including:

  • To fulfil your orders and provide customer service.
  • To verify your identity and prevent fraud.
  • To conduct market research and improve our products and services.
  • To send you marketing communications where permitted by law and your preferences.
  • To comply with legal obligations.

6. International Data Transfers

If you are located outside South Africa, your personal information may be transferred to and stored in South Africa or other countries where our service providers are located.
We take all reasonable steps to ensure that such transfers comply with applicable data protection laws, including using Standard Contractual Clauses approved by the European Commission or relying on adequacy decisions where available.

7. Disclosure of Personal Information

We may share your information with:

  • Service providers involved in delivering products or services to you (e.g., couriers, payment processors, marketing agencies).
  • Regulatory and legal authorities when required by law.
  • Professional advisers and auditors.

We ensure that any third party we work with is bound by confidentiality and data protection obligations equivalent to those in this Policy.

8. Data Retention

We will retain your personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, or reporting requirements.
When determining retention periods, we consider the amount, nature, and sensitivity of the data, as well as applicable legal obligations.

9. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your personal information.
  • Object to processing or request restriction of processing.
  • Withdraw your consent (where processing is based on consent).
  • Request a copy of your data in a portable format.

To exercise your rights, please contact us using the details above. We may request proof of identity before responding.

If you are in the EU/UK, you also have the right to lodge a complaint with your local supervisory authority.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure our website functions correctly.
  • Analyse traffic and performance.
  • Remember your preferences.
  • Provide personalised advertising (where consented to).

You can change or withdraw your cookie consent at any time by adjusting your browser settings or using our Cookie Settings tool on the website.

Types of cookies we use:

  • Essential cookies: Required for site functionality and security.
  • Analytics cookies: Help us understand how visitors use our site.
  • Marketing cookies: Used to deliver relevant advertising.
  • Functional cookies: Support additional website features like social sharing.

11. Security Measures

We take appropriate technical and organisational measures to protect your personal information, including:

  • Physical and network security.
  • Access controls and secure authentication.
  • Encryption of sensitive data.
  • Staff training on data protection.

12. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. Changes will be posted on our website with an updated effective date.

13. Contact Us

If you have any questions about this Policy or how we process your personal information, please contact:

Hadeco (Pty) Ltd
Website: www.had.eco
Email: export@had.eco
Phone: +27 10 140 1300